If you still believe we violated the law, you may file a written complaint including supporting documents or other evidence with the Office of Financial and Insurance Services. The Office is required to investigate your complaint and has the authority to order us to pay you restitution if they agree that we violated the law. In addition, the Office can order us to pay civil fines or take away our right to do business. To do so, contact the Office of Financial and Insurance Services toll-free at 1-877-999-6442.
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If you feel you have been the victim of a loan scam please contact the Federal Trade Commission at 1-877-FTC-HELP (382-4357) or online at www.ftc.gov; or contact the Consumer Financial Protection Bureau (855) 411-CFPB (2372) or online at www.consumerfinance.gov. Because the scammers have access to bank account information and social security numbers, victims should consider themselves victims of identity theft and take appropriate precautions. The Federal Trade Commission has information for victims of identity theft available online at www.ftc.gov.
USA CASH ADVANCE SCAM: Foreign accented man called to confirm a loan but needed me to obtain a new government law requiring a verification voucher! When I had money and was at CVS, 11/7, Walmart or other locations.....I was to call him and then he would tell me the person to whom I would make the voucher out to for a total of 260 dollars (down from 400). The loan would then be deposited into my account as soon as the voucher business was done. He informed that I had to process the voucher verification within the next 10 minutes and then my funds would then be in my account in 15 minutes (in thousands by the way). The voucher was to prove I could make monthly payments...REALLY? The amount of the loan was ridiculous- "too good to be true" type. So I said I could not do anything until tomorrow. Again he emphasized calling once I was in the store and would give me no information except that his name was James. (BTW: a young man answered the phone, James was giving the 888 number to another in the background and then took the phone to speak with me??!!)
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